Prof. Diploma in IT Support (Computer Hardware)
Selangor, Malaysia, Kuala Lumpur (KL), Petaling Jaya (PJ)
Professional Diploma In IT Support
Course Overview A Professional Diploma in IT Support is perfect for those passionate about IT and who prefer hands-on, skill-based learning.
This course focuses on helping students build a solid foundation in IT Support, equipping them with the skills and knowledge needed to support IT infrastructure across different organizations. Plus, students will graduate with dual certifications, a Professional Diploma from a United States or Malaysian private university and a skills certificate recognised by the Malaysian government.
The modules included are:
Course
Professional Diploma in IT Support
Intake
February & April
Duration of Study
1) Full Time - 15 months (maximum 18 months)
2) Part-Time - 12 - 18 months (maximum 24 months)
Classes
1) Full Time - Monday to Friday except for public holidays
2) Part-Time – Wednesday and Friday except for public holidays (Maximum 24 months)
Hours per Day
3 - 4 hours
Certificate Bodies
1) Global University for Lifelong Learning (GULL), USA
or 2) Linton University College, Malaysia
Course Packages
1) Job Ready Package (Basic) : all core modules 2) Job Versatile Package (Standard) : all core modules + elective 1-3 3) Job Diversity Package (Premium) all core modules + all electives
Entry Requirements
16 years old and above
No PT3/PMR or SPM results required
Core Modules
Academy Learning - Research Documentation Skill
Academy Learning - Presentation Skill
IT Support Fundamentals
PC Hardware Troubleshooting, Maintenance and Basic Soldering Skill
Windows OS Installation, Support and Troubleshooting
Windows 7 Support and Deployment
Windows 10 Support
Printer Support and Maintenance
Laptop Troubleshooting and Maintenance
Computer Network Configuration & Troubleshooting and Network Cabling
Computer Server Installation and Configuration
Computer Security Fundamentals
Interview Training Program
Diploma Project
Internship Training Program
Electives
Supporting Mobile Devices
CCTV Technology and Installation
Fiber Optic Technology and Basic Installation
Basic Electrical Wiring
Linux Installation and Configuration
Career Prospects
IT Support Engineer
Handles technical issues related to hardware, software, and networks, ensuring systems run smoothly and efficiently within an organization.
IT Support Technician
Provides frontline technical support, troubleshooting issues for users, maintaining computer systems, and assisting with hardware and software setups.
IT Support Helpdesk
Acts as the first point of contact for users experiencing technical problems, offering remote or on-site assistance and escalating issues when needed.
IT Support Specialist
Focuses on diagnosing and resolving technical issues, setting up new systems, maintaining IT infrastructure, and sometimes training users on best practices.
Field Services Engineer
Provides on-site technical support for clients, handling installation, maintenance, and repair of IT equipment at different locations.
**Online classes available (Johor | Melaka | Negeri Sembilan | Perak | Pulau Pinang | Pahang | Sabah | Sarawak | Selangor | Kuala Lumpur), please refer to https://www.sbit.edu.my/Online-Learning
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